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Refund Policy

Refund Policy

Coffee – Due to the perishable nature of our coffee and the freshness standards we guarantee, we are unable to accept returns. However, if we’ve made a mistake with your order, please contact our support team at contact@javablucoffee.com for further assistance.

 

Equipment – For all third-party equipment returns and refunds please refer to original manufacturer return policy & contact our support team at contact@javablucoffee.com for further assistance.

 

Merchandise – We accept returns within a 30 day period, only if merchandise is unused.



To start a return, you can contact us at contact@javablucoffee.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@javablucoffee.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.